Accolades
OutStart Participate named Customer Inter@ction Solutions Product of the Year
Outstart Participate
Through our strategic partnership with Outstart (www.outstart.com), LeaderQuest now offers a revolutionary solution to maximize the business value of enterprise knowledge. Combining a comprehensive self-service platform with expertise and community management, Outstart Participate enhances knowledge sharing and communication across your organization. A trusted knowledge bank enables employees, customers and partners to find answers with flexible search and retrieval methods. Real-time access to experts and discussion communities provides easy escalation to ensure questions are answered 100% of the time. At work in leading Fortune 500 companies, OutStart Participate has proven effective at encouraging self-service adoption; reducing support call time and escalations, ensuring sales and service people have access to trustworthy information and shortening product development cycles.
With OutStart Participate, you can:
- Dramatically cut the time for knowledge
development. Build the knowledge bank organically with
knowledge captured directly from desktop applications and
transcripts of discussions with experts and communities.
- Increase customer satisfaction with
self-service. Improve self-service success rates with
multiple information retrieval methods that simplify the process of
finding the right answer in the knowledge bank and easy escalation
to experts and discussion communities.
- Continuously enhance the quality of support.
Use extensive reporting and analytics to identify knowledge gaps in
the knowledge bank, and improve the effectiveness of communities
with polling surveys, user ratings and quizzes.
- Reduce total cost of ownership. Meet budget,
resource and business objectives with a choice of on-premise or
hosted implementation. Leverage OutStart management services and
community-building expertise to successfully launch and grow
vibrant self-service and support communities in less than 3
weeks.
Key Features
Automatically captured expert and community discussion threads, plug-ins for common desktop tools such as Microsoft® Word and Internet Explorer, a document library to import existing documents and connectors that provide real-time access to enterprise content quickly produce a comprehensive knowledge bank.
- Flexible, user-friendly administration tools facilitate fast
configuration of business rules and workflows to manage knowledge,
experts and communities without programming.
- Natural language search, guided search, and search by area of
interest or related conced pts increase customer success with
self-service.
- Multi-lingual support including English, Japanese, Chinese,
Korean, German, French, Spanish and Italian offers native-language
self-service.
- Real-time access to experts and communities lets users inside
and outside the organization post inquiries and be part of a
discussion.
- Enterprise-grade security manages responses during community discussions, such as answering internally only, externally only, or both
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